Overview

Our client has an immediate opportunity for a Customer Service Coordinator to join their team.

Wage: $55,000/yearly

Responsibilities:

  • Act as a primary liaison between customers and company ensuring that all customer requirements are met on a timely basis.
  • Prepares daily staging report for shipping.
  • Updates requirements regularly with releases received from customers.
  • Completes daily cum reconciliation on all parts.
  • Collects, analyzes and verifies all customer data requirements highlighting major fluctuations and forwards to Area Leader – Production Control /Production Control Manager for review.
  • Participates in weekly demand maintenance update effecting MRP, CPR and RPS.
  • Communicates with customers electronically and/or via phone on all issues regarding schedules.
  • Responsible for maintaining computer systems on all released shipments.
  • Forwards appropriate invoices/documents to Accounting for processing.
  • Confirms that Automated Shipping Notices (ASN) have been transmitted.
  • Handles issues that arise regarding scheduling, system maintenance, customer requirements, customer CUMS (Cumulative Shipments), etc.
  • Responsible to process all non-prods.
  • Handles all system updates for customers advising of shipment delivery dates.
  • Champions all customer performance ratings
  • Any other reasonable request made by management.

Qualifications:

  • Must Have Manufacturing Automotive Experience
  • Four (4) years customer service experience or equivalent in automotive/manufacturing industry
  • Sound understanding of IATF 16949 requirements
  • Good understanding of automotive processes and procedures
  • Excellent communication skills, both written and verbal
  • Strong interpersonal skills to build and maintain customer relationships
  • Effective problem solving and decision-making skills
  • Ability to negotiate with suppliers/customers on requirements
  • Computer skills, i.e. Microsoft Office, Automotive ERP systems and customer software, e.g., EDI, DDL

Applying:

Please submit your resume, 2 references, wage expectations and your interview availability to Chris Halliwell at chris@halliwellconsulting.com or call 1-877-737-6562 ext. 108 with any questions.

Job# 5343