Overview

Our client located in Charlottetown, PEI has an immediate opening for a Customer Support Executive

Responsibilities

  • Provide prompt and courteous help desk telephone support to clients
  • Understand the client’s issue, comprehensively document it in the ticket and attempt to resolve it.
  • Assist client in processing their requests.
  • Setting permissions
  • Resetting passwords (FTP, FrontPage, Email, Stats, SQL)
  • Client side email configuration
  • Client side FTP configuration o Control Panel
  • Domain Renewals
  • DNS transfer o Registrar transfer
  • Domain name pointer
  • New Domain name registration

Qualifications

  • Strong communications skills, ticket-focused customer support with aptitude for providing great service.
  • Good analytical and problem solving skills are mandatory.
  • Basic understanding and experience in working with LAMP/WAMP
  • Basic troubleshoot skills on SMTP/POP/IMAP protocols and The Domain Name System (DNS)
  • Basic troubleshoot skills on FTP/SFTP, Web, Firewalls and the internet fundamentals
  • Basic troubleshoot skills on WordPress, Joomla, PHP, .NET
  • Basic knowledge of MySQL, MS-SQL database functionality

Experience : 1 Year

Salary – $ 33,000/year

Applying

Please submit resumes to mmacleod@halliwellconsulting.com including salary expectations and availability or contact Mike MacLeod @ 1 877-737-6562 extension 103.