Manage, develop and engage staff to meet and exceed customer service expectations by establishing and maintaining a fun, customer service driven, positive team environment and effective employee relations.
Develop specific departmental and overall organizational goals to designated departments with plans to prioritize, organize, and accomplish property goals.
Demonstrate leadership and a professional image to all guests, employees, local community representatives, vendors, competitors and governing agencies, while maintaining company standards for guest satisfaction, employee engagement, quality assurance, and asset protection.
Utilizes gaming KPIs, fact and rigor to develop, administer and forecast departmental budgets.
Directs and reviews marketing initiatives to drive traffic and results.
Evaluates and utilizes emerging digital platforms to reach existing and new customers.
Analyze and evaluate the Player Loyalty program, building strategies to provide exceptional guest service and grow customer base.
Evaluate, recommend and oversee business expansion opportunities: new products, new services, space redesign, and physical expansion to grow the casino business and enhance customer experience.
Accountable to analyze casino results to determine opportunities to enhance products, results, programs, activities, staffing and control processes.
Establish and execute long-range strategic objectives for growth in casino operations.
Key Skills and Traits:
Communicates concepts in a clear and persuasive manner that are easy to understand.
Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
Exhibits excellent interpersonal and leadership skills.
Demonstrates strong business acumen with excellent analytical skills.
Comfortable with ambiguity and change
Able to work in a deadline driven environment—executing goals and delivering against the objectives of assignments to meet time, budget, and quality criteria; demonstrates initiative.
Strong decision making skills – able to recognize and research a problem, and to identify its component parts, causes and cost impact.
Results oriented; delivers results under difficult conditions and demonstrates balanced judgment under pressure.
Experience & Qualifications:
Bachelors or advanced degree in Operations, Business Management or related field.
5+ years demonstrated experience in a leadership role.
Very strong working knowledge of Microsoft Office Products particularly Excel and Power Point.
Knowledge and/or experience on casino floor operations and slot/table game analytics is considered an asset.
Please submit resumes to [email protected] with your availability and salary expectations.